Company Policy
Our Commitment to You
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
Your Rights Matter
Your satisfaction is our priority, and so are your rights as a customer. If something isn’t right with your order or our service, let us know right away. We’ll do everything we can to resolve the issue quickly and professionally. For independent advice, you can also visit Citizens Advice.
Ordering & Cancellations
Once you place an order through our mobile showroom, it becomes a confirmed agreement. Need to make a change or cancel? We’ll always do our best to help—but please note that cancellations may not be possible once materials have been ordered or work has begun.
Delivery & Installation
• Delivery: We’ll arrange delivery at a time that suits you. Please ensure someone is available to receive your flooring. If a delivery is missed, we’ll help reschedule—though re-delivery charges may apply.
• Installation: Our trusted installers are highly skilled and professional. Before installation day, make sure the area is clear and ready. If any subfloor preparation or additional work is required, we’ll let you know ahead of time and confirm any extra costs.
Product Guarantees
All our flooring products come with a manufacturer’s guarantee covering defects in materials or workmanship. These guarantees do not cover wear and tear, accidental damage, or issues caused by improper care. To keep your floors in top condition, follow the care and maintenance guidelines we provide.
Why Choose Floor The Room
• We bring the showroom to you—no pressure, no rush.
• Our team is committed to clear, honest communication.
• We offer high-quality flooring backed by trusted guarantees.
• Our installers deliver expert craftsmanship and attention to detail.
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Have questions? Ready to book your free home consultation?
Get in touch with us today — we’re here to help!